Tag Archives: travel

First Family Ski Trip

We finally got our little family out skiing. We tried two years ago for our first ski trip, and our car broke down on the way to the mountains… After that disaster, we finally built up the courage to try again.

our kid's first time on skis
Our kid’s first time on skis.

We go on Christmas eve day to Loveland, a family tradition before kids. We had to bring two duffle bags of gear to have all that was needed, along with backups for any issues that might come up. For a family of 4 renting everything and getting two passes along with a small shared lunch, it costs about $300 for a single day… Which is pretty expensive but much less than the bigger resorts.

kids getting lift tickets and ski rentals
The kids going through the lift line and getting sized for rentals

Getting the kids through the lift pass (free for kids 5 and under) line and fitted for rentals was a breeze. Loveland is really well set up for beginner kids, with folks helping size boots, helmets, and goggles, sweetly telling our kids how great they are doing.

Theo made amazing progress on his first day
Theo made amazing progress on his first day

It was amazing to see how Theo took to it, with no complaints and learning so quickly. He sometimes carried his skis up the bunny slope so I could carry Sasha. He went from his first time standing in the skis to being able to do “pizza pie” stops, riding the “Magic Carpet” lift, and even finishing off the day with two real lift rides.

Sasha also had fun and was excited to join the adventure
Sasha also had fun and was excited to join the adventure

Sasha also did amazingly well for a 3-year-old. She did three bunny slope runs before wanting a warmup and snack break. She got comfortable with all the gear and asked to go “again and again.” She got pretty good at skiing down but couldn’t yet master the “pizza pie” stop.

Theo keeps going and going
Theo keeps going and going

Theo kept going, and I was looking for a break to get some water while he still wanted to ski more. He finally admitted he might need a break as he was “running low on air.”

After all four of us had a break (in shifts so we could sneak in a few bigger runs), we got everyone out for round two, and Sasha did three more runs, including going up the “Magic Carpet” lift once… They did pretty great for a cold day, with snow and a first time on skis.

Sasha skiing to Erin
Sasha skiing to Erin

I also need to mention the help of having grandpa who would watch kiddos when they needed a break for a bit in the lodge. Erin and I both managed to sneak in a few non-bunny slopes runs. I am not sure we could have pulled that off without another adult. 

Overall it was a super exhausting day, and carrying both kids and gear up a hill while on skis is far more exhausting than just going skiing oneself. Still, it seemed like a success and went well enough we will probably rent a cabin for a long weekend sometime.  Feel free to check out the full ski gallery if you like.

Family Ski Day
Family Ski Day

Ya gotta have a hobby, mine’s Sewer Covers

My collection of sewer cover photos goes back years. In DC, we have some old original covers from the late 1800s, and I tried to take photos capturing older and older covers.

DC Cover from 1883

My collection then evolved when social network Path came out, being invited by a few co-workers my basic response was, not another social network. In the end, I signed up but would only post photos of sewer covers from around DC and my travels. Starting as a bit of a joke, but I began to enjoy the hobby of noticing interesting and old covers. Some places have different covers for each neighborhood in a city. While Japan takes sewer covers to a whole new level, with hand painted decorative covers.

Bachelor party in Chicago

Now my collect evolves with each trip I take, and often I find a cover to shoot with friends feet during significant events. I enjoy keeping an eye out while traveling for interesting manhole cover “art” such as grass that grows on a cover I recently saw in Russia. It might be silly but I guess we all need our hobbies, and I have two weird ones have photos of amazing manhole covers and collecting orange T-shirts from places I visit.

Hopefully this make you take notice of something most people don’t take time to see. Feel free to check out the full sewer cover gallery. Also, there is an awesome Instagram account that posts cool covers.

Travelers Beware, the case of the stolen SIM card

So, we survived our trip and really ran into surprisingly few issues. We both lost our Fitbits, we each ended up on Pepto-Bismol for a few days in a row, and we both caught a 40-day cough that started around Kenya. But, really, nothing major. A few days before the trip was up we kept discussing how shocked we were that not much had gone wrong (knock on wood) — no issues with Visas or border crossings, and nothing major had been stolen — but then we learned about the biggest FAIL of our trip. Luckily, it still falls into the category of #firstworldproblems, but it was our “travel disaster” — and something other travelers should be careful about — a stolen SIM card ran up about $1000 of roaming calls in Tanzania, Africa.


TL;DR: We are on T-Mobile, which has great roaming and data in 120 countries. It worked great in Asia, but struggled in many countries in Africa. So, in Africa, we often bought local SIM cards since T-Mobile either didn’t work, barely worked, or had excessive costs. After swapping SIM cards at some point, we lost one of our T-Mobile SIMs. Someone found it, or or stole it, and ran up a massive bill.

We contend that we are not liable for the entirety of these bills for two reasons.

1) As soon as we had internet access once we noticed that the SIM card was missing, we suspended the lost card.

2) Though the unusual usage was not visible to us via the online system,  T-Mobile had noted the unusual usage, but did not notify us about it (as required to in the FCC’s bill shock agreement), despite the fact that charges were quickly adding up to 10X our normal bill. T-Mobile has both of our email addresses, and another phone line connected to the account. The only method of notification that they used was to SMS the STOLEN PHONE NUMBER about odd usage patterns! 

Legally, in this situation, T-Mobile has no further obligations and can pass the entire cost onto the consumer. After hours of back and forth, T-Mobile, as a courtesy, covered 2/3 of the charges, while we agreed to pay 1/3. Still costing us over 3X more than our standard monthly bill.

While our specific problem was with T-Mobile, this is a problem with all US mobile providers. There isn’t strong consumer protection laws for stolen charges, like those that exist for credit cards. There are ways to help prevent this, the best way is add a SIM PIN lock. You can read how to lock a SIM on Android, or lock a SIM on IOS. You can also avoid issues by having pre-paid SIMs which is what much of the world uses. T-Mobile, however, does not allow their pre-paid plan to be used internationally. 

The Stolen SIM Story

As we traveled around, we were swapping our SIMS often. We are on a 24 day overland Safari that went in and out of Kenya, Uganda, and Tanzania. One evening when swapping SIMs we noticed that we couldn’t find one of our original T-mobile SIMS. Considering we had been moving bags every day as we setup and tore down our tents, we figured it got left in the tent of left in one of our bags. It was dark, after sunset, so we figured we could search for it tomorrow. The next day with light we sorted through our tent and bags but couldn’t find it. We decided we should deactivate it just to be safe. Although we couldn’t do that immediately because driving around east Africa means you are often out of cell reception. Later that day we suspended the SIM and noticed no odd usage being reported online with our T-mobile account. We thought no worries we likely just misplaced it and it will turn up… It didn’t , but with no usage showing and it being suspended we didn’t worry about it.

Fast forward about a month when we have better internet and are checking our bank accounts, bills, etc… Logging into T-Mobile we notice our bill is for about $1000, which is around 10X our normal bill. The usage shows tons of roaming charges over 3 days or so in Tanzania up until we suspended the number. At this point we are in South Africa, and afraid of using T-mobile in case we incur further excessive charges. We use the T-mobile online chat to contact them. Originally offered a $50 credit adjustment, eventually explaining the case a bit further we are offered a $250 credit adjustment. We claimed they need to be responsible for consumer protections and contact us opposed to allowing the completely abnormal usage. We are told they sent a abnormal usage warning as a SMS to the stolen phone number. Considering the overage usage notice is legally enforced, I feel like T-Mobile isn’t fulfilling their requirements in contacting us. Opposed to SMSing the stolen number, we have two phone lines and two emails on file, I consider messaging the stolen number both insufficient and incompetent. The number they contact is always the primary number on the account, so if you loose a phone or SIM card, it is just dumb luck if they will contact an appropriate other number. After using online chat, twitter, and calling T-Mobile when I got back in the states, they accepted my offer that we could stay customers and not cancel our account if they would cover 2/3rds of the cost while we would cover 1/3. I do assume some responsibility because we should have contacted them sooner — though where we were in Africa without power or internet it was very difficult to do so. While traveling, we also definitely should have PIN locked our SIM cards (I didn’t previously know about that). So in the end we had an extra 3.5X mobile bill to cover, which considering all the craziness of travel isn’t too bad.

Why frustrate your happy loyal customers?

I really blame the mobile industry for most of this mess. The one thing I entirely blame T-Mobile for is how poorly they handle the customer support for this situation. My chat transcripts are almost comically sad, and are just this side of someone trying to cancel a Comcast account. The time we spent trying to deal with T-Mobile to come to an agreement was almost more annoying than the charges. As they offer to buy out contracts to acquire new customers at $350 per line. They didn’t seem willing to put $600 towards keeping two customers happy. In the end, after lots of escalating discussion while trying to pack up and return to the US,  we ended up where I wanted to be. I had suggested the 1/3 and 2/3 break down about a hour into our first discussion, we wasted days of back and forth and and stress before we could reach a agreement. At one point in a odd move, a support rep tried to revoke a offer $250, credit and only offer $50, because he thought all the charges should be valid. This was an absolutely terrible move, which nearly made me cancel both lines on the spot.

Protect Yourself

1) Make sure you know which number is your primary account and if anything happens to that phone or SIM card report it immediately.

2) If you are swapping SIM cards or traveling set up a PIN lock (lock a SIM on Android, or lock a SIM on IOS). If you can use a prepaid mobile service (I was using prepaid T-Mobile, but switched to post-pay because pre-pay doesn’t include ANY of the international roaming).

3) If you end up having what you consider unauthorized charges that your provider is forcing you to pay, file a online complaint, as the bill shock protections means they should have at least notified you about unusual billing. Also, it is hard to estimate how much mobile providers are overcharging customers until the FCC gathers enough complaints to have a better idea of how common this is. From the bill shock site, “If you have tried to resolve a billing issue with your carrier and cannot reach an acceptable resolution, you may complain to the FCC.”

Final Thoughts

I still think T-Mobile is actually one of the best mobile companies in terms of consumer friendly policies. T-Mobile’s 120+ roaming free countries is pretty amazing. It isn’t always as fast for data and doesn’t always have the best coverage, but it worked very well for us, especially in Asia. It saved us from having to deal with and buy SIM cards in every country and considering we were in some countries for less than 5 full days, that is really helpful.

I don’t blame T-Mobile for the bad policy and protections specifically. I blame ALL US mobile providers (lobbying as CTIA).  I think the entire mobile industry is exploiting the weak consumer protect laws and profiting on stole phone and SIM charges. Offering inadequate, inconvenient, and poorly implemented consumer protects to prevent charges like this from occurring. If you are curious and want to know more, or how to help improve protections take a look at the various links, resources, and stories below.

Industry Profiting from Stolen Phones, SIM cards, and unauthorized billing

The Consumer Union (part of consumer reports) has been calling to limit liability for lost and stolen phones for years.

a stolen phone leads to a £1,700 Orange mobile bill.

a stolen phone leads to a $1000 Vodafone bill.

T-mobile fined for cramming charges on bills.

AT&T fined for cramming.

Sprint sued for cramming charges.

AT&T has phone insurance that doesn’t really cover what you think (like theft).

by not protecting customers, mobile carriers push insurance policies and 3rd party solutions putting the cost back on consumers.

Mobile Industry Pushing Weak Consumer Protection Laws

The Consumer Financial Protection Bureau, requested the FCC look into mobile providers services. The FCC found 5 issues, the first two are (1) the potential liability for unauthorized charges using prepaid or stored value products; (2) the unfair billing practices on mobile carrier bills; both of which the CTIA, has been dodging since 2011 at least.

The CTIA has been pushing against cellphone kill switches for years, and profiting about 2.6 billion a year from stolen phones.

Lobbying against net neutrality for mobile providers.

The CTIA (mobile provider lobbying group), has been avoiding cramming on all providers for years (what is cramming?).

The mobile industry has bad fraud protection on calls and now is pushing for mobile payments without protections similar to credit cards.

Mobile industry has lots of warnings about the lack of consumer protect for mobile payments.

in fact the Consumers Union is calling for better protection including limited liability for lost and stolen phones (and being able to set a monthly cap which cuts off costs).

Opposed to having laws that might limit them, they push weaker voluntary commitments as the solution to these problems (which means when they fail you have no actual legal recourse).

In fact the often cited in this post bill shock consumer protections, aren’t a law but another ‘voluntary commitment’. Which really weakens consumers legal standing.

The protections on mobile charges has been stalled since 2011, even with advocates pushing for improved consumer protections. It varies wildly contract to contract and state to state.

Follow various FTC complaints about the mobile industry.

Do something about it

Keeping Clean While Traveling

I think I did a really good job packing. I read a bunch of travel blogs, I had various backups, little tools, repair kits, first aid, expandable overflow bag, and lots of little useful things not always thought of. I thought I had everything covered, but some things you learn on the road.

I had packed a travel body wash / shampoo combo and my wife had picked us both up some awesome Lunatec self cleaning travel wash cloths that can be used as loofahs (gear that has already proved very valuable — thanks for the tip, ZINK Year).

travel wash-cloth
Lunatec travel wash cloth

As we traveled from hot city to very hot city I started to sweat. Especially as we started to reach locations like Beijing, with less than ideal sanitary conditions, I noticed something. I started to smell!

yeah um, could you keep your arm down.
yeah um, could you keep your arm down.

A smell in hot weather when you are walking 13 miles or so a day (thanks fitbit) might seem obvious to people. I have never really been a very sweaty person, in the states I don’t normally need antiperspirant or deodorant. I smell fine showing once a day even if with a light workout. If I have a real workout I shower after and all is good. Not so much in Beijing I tried to shower 4 times in one day and still couldn’t stay smelling clean. Something wasn’t right and I needed to solve the problem. (I went through this little journey of discovery while a friend was traveling with us, sorry Dina!)

Keeping Dan Clean

We had been in and out of hotels and I had been using a loofah often with the hotel provided liquid body wash. I realized that wasn’t strong enough, back home I always use a soap bar. Buying a real bar of soap and keeping it in a little zip lock bag (you did pack some of those didn’t you) between hotels. This got me most of the way back to normal, but with the extra daypack on my back and hotter temperatures I eventually added travel size deodorant to my arsenal. It is safe to say even if you don’t normally need these kinds of things at home, you might need them while traveling.

Only later did I remember my lush shampoo bar, which is great for travel, and very powerful. I have since used this bar as soap when needed and it works great, definitely cleans better than many of the free shower gels provided by hotels. I mostly have this item for the 24 day camping Safari in Africa, but I’m happy it has already come in handy.

Happy to be back to a nice clean non-smelly person, I figured I should share that nothing beats a real soap bar, a little extra packing space and weight easily worth it.


Keeping Clothes Clean

As long as we are on keeping things clean and smell free, let’s talk laundry. When doing laundry in the sink, we learned from our Vietnemes host family that we needed less water and about 2X the soap in the mix when hand washing clothes.  The tip has definitely improved the freshness and lasting effects of a sink clothes cleaning. Also, allowing our clothes to soak in the soap water in the sink a longer time helped improve the freshness. A sink was is really best for use for the times between finding real laundry facilities (which is still highly recommended every couple washes as nothing really beats it). We did have access to several buckets in our home-stay, which is a way better way to hand wash clothes, than in the sink. Our host family really upped my clothes washing skills.

Single use packets of Tide travel (or similar), are highly recommended for sink cleaning. We originally had little sheets of soap, Travelon travel laundry soap, which looked great and travel really well, but they don’t really get clothes very clean and certainly can’t get socks back to smelling fresh after a hike. If you are out of single serve laundry soap, you can find it at little markets all over the world. If you are in a pinch, I have found shampoo, body wash, or directly rubbing a bar of soap on clothes to be effective.

Drying Clothes

We have also learned some tricks and improved our skill drying clothes while traveling.

When you have a nice sunny desk, hook up a travel laundry line, we love our sea to summit clothes line. Things dry great outside and smell amazing. Remember to keep and eye on the weather, we left a set of clothes drying out through a storm and had to start over. If you don’t have a deck you can string it up as best you can inside, which sometimes makes the room hard to navigate (effectively making a trip wire, which nearly kills me in the night). This works but depending on humidity, AC, and such it can take more than 24 hours to really dry out and then it doesn’t smell quite as nice.

So what to do if you have to sink wash, and you can’t hang outside in the sun, be it lack of space or current weather situation?

We have started to dry pretty much all our clothes using the, Exofficio drying method. While they recommend this for their excellent give-and-go underwear. It works great on t-shirts, travel pants, socks, etc. Basically, a simple 4 step drying process.

  1. ring out the garment
  2. roll it up in a towel, like a burrito
  3. ring out, squeeze, or stomp on the towel
  4. hang to dry

While this requires extra towels, most hotels didn’t have a problem giving us one extra. We also sometimes just showered using a travel towel and would use one hotel towel to help dry clothes. In a rush or didn’t use the Exofficio method? Don’t worry, you can always bust out the hotel hair drier in a last ditch effort to get your clothes dry for your night out.

Wash, Rinse, and Repeat…

Go out & destroy your clothes again.